Remote Monitoring

As a small business, it is reassuring to know that your system is being monitored for you and that, in the event of a problem (big or small), Netstar’s engineers will be immediately notified and, in some cases, may have fixed the problem even before you become aware of it!

Netstar’s Remote Monitoring system compromises of two services:

Our Daily Health Check Service proactively checks your systems. That is to say, any small problems will be automatically alerted before they cause big disasters and before they impact on your business! Any irregularities are reported directly to our engineers so they can act to prevent the problem from causing you any downtime at all.

Netstar do not simply wait until their customers report any issues with their I.T. system, as part of our policy of going “the extra mile”, we aim to fix problems the minute they become apparent to us.

What the Daily Health Check does:

1. Checks your backup to make sure the job has completed
2. Checks your anti-virus to make sure you’re right up to date and protected
3. Exchange (email) size check ~ prevents it from hitting its limit and going down
4. Disk growth rate ~ spots if something untoward is eating your disks.
5. Disk health check ~ checks if your disks are starting to physically fail
6. Hacker check ~ checks to see if someone is attacking your systems
7. Critical Events check ~ reports critical events to our engineers so they can easily assess them and act to prevent downtime.

Unlike the Daily Health Check which gives your system a “once over” check each morning, our Premium‘24x7 Instant Alert Support Service’ performs other checks around-the-clock on a daily basis in order to detect other problems that might develop and affect your uptime.

The Instant Alert system reports the results via email, meaning that our engineers are notified immediately.  Moreover, Instant Alert actually specifies the nature of the problem, allowing the engineer to resolve the issue quickly!

What the Instant Alert Support Service checks:

1. Windows Services ~ to make sure your operating system is performing properly
2. Disk Space ~ helps prevent disks filling up and crashing
3. Network Device & Remote Office Checks ~ ensures devices are up and running
4. Port Checks ~ to make sure you can connect to the web, your ISP, etc.
5. Website check ~ we even do a quick check of your website to make sure it is working and, if it is not, will call to let you know.

The key benefit to 24x7 Instant Alert Support Service: Rapid Response, Rapid Resolution

Other Key Features

Online Dashboard ~ our engineers can check the status of all our clients systems from any location. In some cases, they even start sorting problems on their way to work.

Incorporation into our Network Operation Centre ~ the alerts of your system will be fully visible to all our staff via a New Plasma Display system installed in our office to ensure that when your system is on ‘red’,  it will be actioned immediately.

Reporting ~ provides our engineers with detailed information about important trends in your system, such as reduction in free disk space, so that we can spot potential problems early and take action.

Asset Tracking
We can also keep an accurate and complete inventory of all your I.T. resources – hardware and software, which allows us to:

• Alert you if you don’t have enough software licences to cover the installed software on your Systems - providing you with the reassurance that you are always in compliance.
• Monitor the use of banned software (such as games software) on your system and report any such activity to help you cut downtime due to malicious software.
• Identify old equipment that falls short in memory, disk, processor or operating system so that performance is optimised.
• Provide you with a report detailing all of your I.T. assets for management and accounting purposes.

Netstar do all this…

Routinely - our system is fully automated; we do not rely on our engineers to conduct daily or round-the clock checks. We can guarantee that the checks ALWAYS happen.

At an affordable price - the cost for our remote monitoring services start from about £1 per day – that is about the price of a cup of coffee! After all, what price can you place on the impact of a possible virus attack, disk crash, lost backup or an hour of total downtime?

Summary

• Netstar are different from other support companies.
• Netstar do not just sit and wait for you to have a problem so we can then react.
• Netstar are genuinely proactive:

We...

• actively scan your systems looking for problems that might cause you downtime
• get an accurate alert about their root cause
• act before they cause you headaches.
• do all this for less than the price of a cup of coffee per day!

"A Daily Health Check & 24/7 Instant Alert Support…for less than a cup of coffee per day!"