I.T. Support
"Netstar I.T. Support – A lifeline for your business"

As a Microsoft Small Business Specialist, Netstar offer a premier I.T. Support service designed with small to medium businesses in mind. Our specifically tailored advice, consultancy and support are of the highest professional standard and guaranteed to give you some of the advantages usually only available to much larger companies.

We aim to provide our clients with a workable I.T. system which not only matches their specific criteria but is also flexible enough to allow for expansion. Investing in an I.T. system is less about the product and more about finding the right solution to help your business develop.

Why Outsource?
For small businesses, the cost of maintaining an I.T. department can rarely be justified. However, as a small business, Netstar understand that I.T. plays an important role; allowing you to work more effectively.

According to a recent DTI survey, more than 90% of UK businesses now send email, browse the Internet and have a company website but how many of these have considered what would happen if things went wrong and there was no backup in place?

As a small business, many cannot afford the time and resources necessary to fix problems themselves and, since I.T. Support is essential for any company wanting to succeed, the solution for many is outsourcing. In fact, 47% of businesses now opt for an outsourced I.T. department.

An outsourced I.T. department has many benefits:

• Avoids the cost of a permanent I.T. specialist.
• Reduces overheads - you only pay for services you need.
• No loss of productivity or downtime due to staff holiday, absence etc.
• There are always a number of experts available to assist.
• Our bank of qualified engineers, each with different up to date specialist qualification, means that you can be assured that we have the expertise necessary to resolve your particular problem.

Customer Service
At Netstar, we believe in putting the customer first and are committed to always offering exceptional customer service. Our I.T. solutions are selected solely for the benefit of our customers; we have no affiliation to one particular brand – we choose the product that will best suit your requirements.

We employ a proactive approach to I.T. Support - we aim to identify problems before they impact on your business.

As part of our goal to provide our customers with a friendly, personal service, a dedicated technical manager and two technicians will be allocated to you. They will be responsible for maintaining your I.T. system and the same engineer who conducts your audit will also be available to answer any queries you may have.

Commitment to Service: 

• 2 hour free I.T. support trial
• 85% support calls resolved in less than 15 minutes
• Engineer onsite within 72 minutes in 97% of high priority logs (i.e. server down)
• In-house diagnostic systems to reduce the time it takes to resolve problems thereby reducing the cost of  support and loss to your business
• Minimising downtime
• Management resolution of I.T. issues – if we fail to resolve issues to your satisfaction, feel free to contact our Technical Director
• Fixed monthly price guarantee
• Hardware and software guarantee
• Support service guarantee -  if we fail to meet times set out in our SLA, we will refund one month support
• 3 month initial break period on all support contracts
• Best I.T. support service possible
• Bonuses paid to engineers are based on client feedback – we are providing service you deserve.

Accreditations
As a Microsoft Certified Gold Partner (the highest level of accreditation available from Microsoft), we have demonstrated our ability to provide a superior level of expertise in Microsoft technologies and we continue to work closely with Microsoft to ensure that our customers receive the best suitable quality hardware and software.

Qualifications
All of our engineers are at least Microsoft Certified Systems Engineer (MCSE) qualified and are fully conversant with the needs of small businesses. They have the necessary expertise to provide a variety of technical skills and support.

What I.T. Support Do You Offer?
We have 3 key areas of support:

1. Telephone Support
Our team of skilled engineers is available 24/7 to provide you with intelligent advice. Your call will be answered immediately by UK-based engineers, each equipped with the necessary experience and knowledge to resolve any problems or issues: 

• Telephone Support is included in all our contracts
• We aim to help resolve any problems encountered quickly and efficiently
• We provide straightforward guidance to help you resolve issues yourself so that, in the event they reoccur, you are able to resolve them in-house
• We are committed to finding a quick yet comprehensive solution – “Your problem is our problem”.
• We can liaise with the manufacturer and service provider on your behalf to get the desired result.
• Fixed monthly fee – call as many times as you like at no extra cost.

Helpdesk
Our helpdesk means that you and your staff can guarantee that there will always be someone to call should you experience user issues with your I.T. system. We have also invested in the latest helpdesk software; the support ticketing system notifies the client automatically, providing up to the minute status reports and ensuring better communication.

2. Remote Support
Thanks to a small piece of software which takes only 10 minutes to install, Netstar’s team of engineers are able to see exactly what you see on your monitor. We can access and monitor any PC, laptop, server or workstation provided that you have an Internet connection, enabling us to not only control your PC etc.,  but fix problems without having to either involve your staff or visit your office.

*For a 5 minute remote demonstration, please contact us free on 020 7903 5428 or click here

Advanced Monitoring
We have also invested in an advanced monitoring system complete with our New Plasma Display system, alerts us to any problem as it occurs so that we can resolve problems before they have chance to impact on your business. In many cases, we have found that we have resolved issues even before the client has become aware of them!

Proactive monitoring leads to rapid response and less disruption to your business.

3. On-Site Support
In the event that telephone or remote troubleshooting fails or you require network administration, installation or configuration, we will send a qualified engineer to your office within the time period specified under the Service Level Agreement (SLA); usually the same day within 2-4 hours: 

• The engineer will be fully conversant with your system and business working environment and will act swiftly to resolve the issue, minimising downtime and avoiding disruption.
• We believe in allocating the right specialist for the job
• Our engineers routinely carry out a variety of services from work station installations to server upgrades and network infrastructure overhauls.
• All of our engineers are courteous and conscientious and, if they are doing their job properly, you will hardly notice that they are there!
• If necessary, we will attend at weekends – our commitment to first class service means that we will always go the extra mile.

If you would like to find out how Netstar can help your company with their I.T. Support, please call us FREE on 020 7903 5428 or click here to contact us via e-mail.

Other Products and Services
As a “one stop shop” for all your I.T. needs, Netstar also offer the following products and services:

Consultancy – Disaster Recovery, Network Installations, Security Audits, Remote Working and, Small Business Server
Managed Services – Remote Monitoring, Online Backup, Managed Broadband, Website Hosting, Managed Email and, Security.
Security solutions – Managed Security, Employee Productivity Monitoring and, Antivirus/Anti spam

For further detailed information regarding all or any of these products and services, please click on the appropriate link. 

Alternatively, please contact us FREE on 020 7903 5428 or click here to contact us via e-mail.