REMOTE MONITORING |
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Knowing that your I.T. system is operating properly is essential to a small business and at Netstar, we appreciate that you have little time to conduct the regular checks required.
Our Daily Health Check Service proactively checks your systems, alerting us to any small problems before they cause big disasters! Any irregularities are reported directly to our engineers so they can act to prevent the problem from causing you any downtime at all.
What the Daily Health Check does:
1. Checks your backup to make sure the job has completed
2. Checks your anti-virus to make sure you’re right up to date and protected
3. Exchange (email) size check ~ prevents it from hitting its limit and going down
4. Disk growth rate ~ spots if something untoward is eating your disks.
5. Disk health check ~ checks if your disks are starting to physically fail
6. Hacker check ~ checks to see if someone is attacking your systems
7. Critical Events check ~ reports critical events to our engineers so they can easily assess them and act to prevent downtime.
Our Premium‘24x7 Instant Alert Support Service’ is a premium level of support which performs other checks around-the-clock on a daily basis in order to detect other problems that might develop and affect your uptime.
The Instant Alert system not only notifies our engineers immediately, it actually specifies the nature of the problem, allowing the engineer to resolve the issue quickly!
What the Instant Alert checks:
1. Windows Services ~ to make sure your operating system is performing properly
2. Disk Space ~ helps prevent disks filling up and crashing
3. Network Device & Remote Office Checks ~ ensures devices are up and running
4. Port Checks ~ to make sure you can connect to the web, your ISP, etc.
5. Website check ~ we even do a quick check of your website to make sure it is working and, if it is not, will call to let you know.
ONLINE BACKUP |
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As a small business, you depend on your I.T. system to provide you with that important edge but, in the event of an unforeseen disaster, you need to be assured that you can retrieve data both quickly and efficiently.
Netstar’s online backup service allows you to store data safely and securely offsite with instant accessibility.
Benefits:
- An automated advanced online backup system, designed specifically for Microsoft Windows® users
- Data backed up on a daily basis and sent offsite
- Data compressed (FastBIT technology) and encrypted (choice of DES, Triple-DES and Blowfish) and transferred to secure data centre in former NATO nuclear bunker
- State of the art security – digital data secure at all times
- 3rd offsite copy (Best of Breed Backup)
- Data held on mirrored server for repaid online recovery of deleted files
- Event Manager alerts users of any missed/failed backups (useful for laptops)
- Email notification of the status of backups
- Multiple backup - the Netstar software allows backups to run independently so you can configure multiple backups to run at different times
- 24/7 monitoring
BROADBAND |
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Netstar Office Broadband
Netstar Office broadband services are ideal for businesses utilising technologies such as Video-conferencing and Virtual Private Networking and
remote working.
With the advantage of traffic prioritisation, Netstar Broadband services provide minimum speeds of service twice that of our regular Broadband services during periods of high traffic activity.
Netstar Office Ultra Broadband
At the cutting edge of DSL technology, Ultra can achieve download speeds of up to 24 Mb/s, while providing uploads speeds at 2.6 Mb/s. The Ultra product is suitable for business-grade services and superior to other DSL-based services. Ultra is a refinement of the ADSL2+ standard, which allows Netstar to increases speed substantially while improving on overall uptime.
Ultra is available nationwide with an extensive upgrade plan to further enhance availability to businesses across the UK.
Features of Netstar Broadband:
- 2 Working Hour fault response time
- 20 Hour working fault time resolution
- 3 Month minimum contract
- Fast Provisioning
- Loan 3G Wireless Modem and router should fault last longer than 20 hours.
NB: Speeds vary depending on two key factors: Distance from the exchange and the quality of the copper at a client’s site. Netstar’s Account Managers will give a realistic estimate as to what is possible.
WEB HOSTING |
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Hosting is ideal for clients who are developing a website or a data backup solution or launching a thin-client service from a secure environment as it provides:
- Optimum control and dependability.
- Excellent security, support and connectivity.
- Co-location and dedicated hosting options
Netstar can offer customers:
- Hosting at data centres in London and other major UK/European cities
- Dedicated 24/7 security staff at main London sites
- Backup generators
- UPS systems
- VESDA smoke detection
- Reliable service
- The best guarantees and service
Netstar also offers shared hosting plans via Linux hosting and all packages come with Plesk administration as standard, allowing you to administer your website 24/7.
Guarantees:
- 100% Network Uptime
- 2 Hour Hardware Replacement
MANAGED EMAIL |
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Unwanted spam, viruses, phishing and other email threats are commonplace and their affects on your business can be devastating. As part of their Managed Services, Netstar offer customers the benefit of Email Security, powered by Postini.
Email Security:
- Is a “hosted” solution which blocks spam and other email threat before they reach your company
- Requires no hardware or software to install
- Reduces I.T. source requirements, thereby saving you money
- Offers complete spam and virus protection through comprehensive message security, zero-hour anti-virus multi-layered protection and extensive and detailed quarantine summary reporting
- Real-time processing ensuring no delays, message loss or disruptions to email service
- 99.999% availability for message processing and capacity to handle billions of transactions a day
- Policy enforced domain to domain messaging encryption using standard SSL or TLS protocols
- SAS 70 Type II certified and WebTrust seal validates Postini's stringent standards for physical and operational security, assuring the safety of your communications
- Manage communication policies for message attachments and content
SECURITY |
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Just because you are a small business doesn’t mean that you are not vulnerable to security breaches. Netstar’s security packages offer:
- Complete protection from hackers, virus, spyware, malware etc
- Email filtering and tracking
- Monitoring and controlling of staff web access
- Regular reports and reviews
- 24 hour protection for your I.T. system
Security Audit
As part of our consultancy service, Netstar’s qualified and experienced engineers routinely conduct security audits.
The consultant will discuss the role I.T. plays in your business and assess the various threats to your system before devising a bespoke security system tailored to your individual needs.
Although the protection for each company will vary, typical security features can include:
- Firewalls to block unwanted traffic such as spam
- Antivirus software to deal with viruses, Trojans and worms
- VPN to ensure secure remote connections (via laptops for example)
- Web filter
Installation
All of our engineers are at least MCSE qualified and are experienced in the installation of security systems. Once we have decided on the exact package for you, our engineers will install whatever software is required for your servers, computers and data.
Monitoring
We continue our service pledge once your system is up and running via our 24/7 security monitoring. Any problems will be notified to our engineers immediately and we will resolve issues as a matter of priority.We will also provide you with notification of any further required updates to your software to ensure that your business is fully protected at all times.
Reports
To enable you to assess how successful your security system is, Netstar will provide you with frequent detailed reports and will also regularly review your system to ensure that it continues to meet your security requirements.
