it issues

Prioritising productivity will help your business succeed during challenging times.

So, to help you, we’ve compiled a list of the seven biggest IT issues that could be affecting the productivity of your business, along with some tips on how to fix them.

1.“I’m struggling to communicate with my colleagues”

IT issue:

With most people still working remotely, communication and collaboration need to be front of mind. You can no longer lean over to ask someone a question, nor can you easily meet a colleague for a coffee or meeting. Instead, all communication relies on technology. If you don’t have the right tech in place to facilitate effective communication, your business will suffer; group projects will take longer, errors will occur, training will become less effective, and important tasks may get overlooked.


Invest in effective communication tools. Applications like Microsoft Teams allows colleagues to connect with each other (and external professionals) via chat, audio and video functions. Colleagues can also collaborate on group projects together and the platform will automatically link to Microsoft Outlook, meaning calendars can be synced. To find out more about how Microsoft Teams can help you to connect with others when working remotely, click here.

2.“I keep experiencing the same IT issues and there’s no one there to help!”

IT issue:

Reoccurring IT issues will stunt the productivity of your business. Moreover, if your IT support provider is unreliable and unresponsive, it will take unnecessary amounts of valuable time to solve these issues. IT downtime will cause frustration and prevent employees from completing important tasks, which, overall, will be a significant and unnecessary cost to your business.


Partner with an IT support provider that you trust to deliver effective 24/7 IT Support and don’t just settle for the cheapest option. In the tech industry, cheaper rarely means better. Technology underpins every aspect of your business, so you need to make sure that your IT support partner is delivering genuine value for money. Do your research and opt for a provider that can give evidence for the quality of their service and has happy customers in your industry. We’d also recommend an IT support partner who can suggest and implement effective cyber security awareness training, so that you can be safe in the knowledge that your team are cyber secure.

One of our clients, a London based physiotherapy practice, had previously received ineffective IT support and were looking to switch to an IT partner that would add real value to their business. When they partnered with us, they were delighted with the high quality of our service. We helped them to implement IT solutions that suited the needs of their business, as well as providing proactive and responsive day to day support.

“We’ve gone for cheaper options before and it just hasn’t worked for us. Whereas now we feel that we can trust our supplier and they will support us when we need them to. None of us are techy, so having someone on the end of the phone who will sort things out when you need them is very important to us.” – Natasha Price, Managing Director, Central Health Physiotherapy, London

You can find out more about how we helped Central Health Physiotherapy here.

3. “I’m stressed at work! I have lots to get done and don’t have the right tools to do it.”

IT issue:

Employees aren’t satisfied with the systems, platforms and technologies that are in place to help them do their job. During such challenging times, you need to ensure that working life is as stress-free as possible for your employees. For optimum productivity, your staff need to be happy and satisfied with the tools available to them. It’s estimated that disengaged, unhappy employees cost the US economy $550 billion per year. As such, it’s widely accepted that the happier the employees, the better the customer experience, the more productive the business, and the greater the profits.


Use employee feedback software to gain anonymous employee insights and identify issues within your business. Employee feedback software provides your employees with a platform to raise their concerns in confidence. As such, you can discover what is or isn’t working about the tools and systems that you have in place. For example, you may find that a CRM system you’re using is excellent in some areas but is missing certain features which is leading to extreme productivity loss, unhappy employees and therefore dissatisfied customers.

4. “I can’t access my work and now I have to start again!”

IT issue:

If data is not backed up or stored effectively it can be extremely difficult to recover. Loosing data will cost your business immensely; employees will be required to re-do tasks, documents, spreadsheets etc. wasting valuable time and effort. Not to mention that your employees will be frustrated if things that they’ve worked hard to complete are suddenly lost and irrecoverable.


Cloud computing will transform the security and accessibility of your data. Storing data in the cloud allows you to access it from any device, at any time, provided you have a strong internet connection. Because all data is backed up securely in the cloud, employees won’t need to worry about losing data if their device breaks. Instead, they can continue to access their documents using a separate device and secure login, which is especially useful when working remotely.

Last year, we migrated one of our clients, a London based Asset Management firm, over to cloud computing. The nature of their business meant that they needed their data to be secure, safe and accessible; so secure file sharing in the cloud was a gamechanger for them in terms of file security and day-to-day productivity. Since their new cloud-based solutions went live, they’ve experienced no downtime or issues with performance.

“It was a big change and we were all dreading it. I couldn’t believe we’d just log in and it would all be working. But it pretty much went completely to plan. We were all up and running really quickly.” – Lisa Pavitt, Business Support Manager, Chelverton Asset Management, London

You can find out more about how we helped Chelverton Asset Management here.

5. “Our tools and technology aren’t suited to the needs of our business.”

IT issue:

Ask yourself, are the tools, technology, systems and applications in place really best suited to the needs of your business? Slow PCs, internet connectivity problems and reoccurring IT issues will inevitably lead to IT downtime and reduced productivity. But also consider whether the systems that are in place are tailored to your needs. Are you fully utilising your CRM systems? Or are there areas where they fail? Are your staff having to complete things manually, because technology is failing to do so? Could you automate a process? Problems such as these are totally inefficient and will lead to extreme productivity loss.


Speak to your IT support partner, as you will undoubtedly benefit from professional technology consulting. At Netstar, we’re passionate about digitally transforming businesses, so that they can use technology to thrive. Implementing the right technology and automating processes will improve the overall productivity, efficiency and success of your business. You can find out more about digital transformation and the number one secret for ensuring it’s a success, here.

If you’re unsure of how effective your current IT strategy is, take our quick, simple IT Strategy Assessment, here!

6. “My staff don’t concentrate as well when working from home.”

IT issue:

Working from home can increase productivity; there are less distractions and employees are often happier with their work-life balance, meaning they’re better at focusing on tasks. However, if your staff are beginning to become disengaged and unhappy, productivity will plummet. This is why focusing on company culture is crucial during these challenging times. And when working from home, the right technology is critical to connect with employees and maintain an excellent company culture.


As mentioned, employee feedback software is a great way to gain an insight into what your employees are thinking and how their working experience could be improved. Communication tools, such as Microsoft Teams, are also important to ensure that employees are communicating with others effectively. At Netstar, we have a ‘Daily Huddle’ video call every day, where each team member explains what their goal is for the day and asks for help on any issues they’re experiencing. This is a great way to maintain the collaborative spirit of an office environment. Technology can also be used to provide resources to employees that will encourage productivity and advise on mental wellbeing. We’re currently offering all our clients complimentary access to an online training platform, with over 300 videos on a variety of topics, including remote working, mental health and wellbeing in the workplace (speak to your Business Technology Advisor about this for more information). Additionally, all of our team attended a webinar on how to structure your day and improve wellbeing when working remotely, you can find out more about what we learnt, here. Ultimately, using technology to invest in the wellbeing of your employees will help them to adjust to remote working conditions, increasing happiness and productivity.

7. “Our technology works for us now but won’t be able to cope in the future.”

IT issue:

Outdated technology can be a major IT issue. Relying on technology because it ‘does the job now’ and overlooking its weakness will stunt your business’ growth in the future. You need to align your IT strategy with your business goals, so that technology will facilitate success, not limit it. Whilst business growth may not be at the forefront of your mind during these challenging times, you still need to plan and prepare for success in the aftermath of the pandemic. Don’t let technology and an ineffective IT strategy be the thing that holds your business back and leads to productivity loss in the future. To learn more about how your IT strategy could prevent business growth, click here.

If you’re unsure of whether your current IT strategy is limiting business growth, take our quick, simple IT Strategy Assessment, here!


Partner with an IT consultancy that understands your business and industry and is genuinely invested in its growth and success. At Netstar, we are dedicated to learning about the intricacies of your business and determining how technology can help you to be more productive, both now and in the future. We work with clients to establish a comprehensive three-year IT roadmap that aligns with the goals of the overall business. This roadmap will identify and solve IT issues, working towards business growth. For example, we worked with a London based international insights consultancy to establish an IT roadmap that worked for them, receiving excellent feedback:

“The roadmap we instigated with Netstar enables us to take a more structured approach to IT in terms of ad-hoc spend.” – Jude Legg, Director of Information and Policy, Firefish, London

You can find out more about how we helped Firefish here.

To find out more about how proactive, responsive and forward-thinking IT support and IT consultancy can help to eliminate IT issues in your business, ensuring growth and productivity, please get in touch today.