Baronsmead

November 22nd, 2014

Netstar’s secure cloud platform enhances productivity for financial services company Baronsmead

The Customer

Baronsmead is a leading independent specialist risk consultant and insurance broker, providing financial risks insurance and advice to the alternative investment management industry. Headquartered in London, Baronsmead also have offices in the key fund centres: Dublin, Guernsey, Jersey and Cayman Islands.

In order to provide outstanding customer service across the jusrisdictions in which they operate, Baronsmead require highly available, robust and secure IT Solutions – in the office, on the go and remotely.

Background

Like many small businesses, Baronsmead has learnt the hard way just how difficult it can be to get good IT advice and service. When their IT services were migrated to the cloud they unfortunately suffered more frequent system downtime. Unhappy that their productivity and performance could be affected, Baronsmead made the proactive decision to evaluate alternative IT Support Partners.

Looking for the right IT Support Partner

As well as choosing an IT Support Partner who would thoroughly understand their business IT needs and meet their budgetary requirements; Baronsmead wanted to ensure their IT Support Partner had strict security rigours in place. It soon became clear that working with an ISO 27001 accredited IT Support partner was an important criteria in their selection process.

Research and due diligence was carried out and three companies were identified as potential IT Support Providers. Following a stringent evaluation process, Baronsmead selected Netstar as their IT Support Partner of choice. Once selected, Netstar quickly put their proposed solution into action.

The Solution

After examining the performance-related issues caused by Baronsmead’s existing cloud set up, Netstar proposed a cost efficient solution to ensure a secure & powerful IT Infrastructure for Baronsmead.

To achieve reliable connectivity and maximum uptime Netstar migrated Baronsmead’s systems and data to their highly secure Tier 3 datacenter and cloud enablement platform. The London based datacenter utilises robust biometric identity scanners and provides a secure environment to store Baronsmead’s documents and data securely. Baronsmead’s data and applications are now hosted on Netstar’s secure servers which can only be accessed over the internet by authorised users. Moreover, Netstar implemented remote desktop connectivity to give Baronsmead staff a faster user experience.

Netstar Director Vick Patel comments: ”We are proud to be providing Baronsmead with a secure cloud computing solution which gives them on-demand access to all the software, services, documents and data they need. Our proactive, all-inclusive IT support ensures that whether they need support onsite or remotely, we will be able to assist them 24x7x365. We look forward to continuing our IT partnership with Baronsmead in years to come.”

Baronsmead Senior Partner Robert Kelly adds: “With the help of Netstar we are experiencing the benefits of a fast and reliable cloud based IT infrastructure. Not only are we reaping the benefits of less downtime and faster access to services; but we also have the flexibility to rapidly scale the systems to meet our needs when required. Working in a global environment, it is imperative that we are able to provide a high level of customer service. With Netstar’s cloud enablement platform our staff can work as if they are in the office from anywhere at any time.”

Netstar Services

In addition to the implementation of the Cloud Computing project, Netstar also provide Baronsmead with around the clock IT Support, Backup, Disaster Recovery, IT Security, PC & Hardware Support. Netstar also provide internet connectivity solutions via secure leased lines throughout Baronsmead office space.

The Benefits

• Increased operational efficiency and productivity
• Reduced downtime
• Highly available secure remote working
• Enhanced customer service
• Collaborative working

For more information on how Netstar IT Support can reduce your downtime and increase your business’ productivity, call our London-based team today.

* ISO 9001:2008 sets out the criteria for a quality management system based on principles including strong customer focus, motivation and implication of top management, process approach and continuous improvement.

* ISO 27001 sets out the criteria for an information security management system based on principles including data protection, backup, business continuity, access etc.

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