Collaborate is an independent furniture company supplying office furniture to clients around the UK.
Key Outcomes
- Access to remote & onsite IT Support for users
- Greater security and added peace of mind
- Proactive advice to ensure IT issues are resolved efficiently
The Challenge
Collaborate had been with an incumbent supplier for a number of years. The standard of service they received was declining and they felt they were being taken for granted.
The way our experience has changed since Air IT took over is that we are actually being provided with just the right amount of information.
We’re not actually having to instigate any questions, they seem to be being dealt with prior to it becoming an issue to my business.
Things do go wrong, as and when they do, even outside normal working hours we’ve had people to be able to sort them out.
What I would say to a company that is looking at changing, or considering changing, is have a meeting with them and see what you think because it’s about people buying off people and we felt instant confidence with the team that came in and we’ve been looked after very well ever since.
Richard Martin
Managing Director, Collaborate London
The Approach
We carried out an initial consultation and audit to better understand and identify areas of immediate and future improvement based on Collaborate’s requirements.
In response to these requirements, we made relevant recommendations and upgraded Collaborate’s IT infrastructure to Microsoft Azure. The team also benefit from cyber security solutions such as the installation of firewalls, antivirus, malware security and email security.
The Outcome
The team at Collaborate can now feel confident knowing that technology is a help rather than a hindrance, that their systems are constantly being monitored to prevent things from going wrong, and that if they do, there is always someone there to help.
Special Projects
We have worked with Collaborate to procure new devices for their employees.
More recently, Collaborate has embarked on a cloud migration project which involved us setting up SharePoint and OneDrive for the business for increased efficiency and productivity. We also set up Conditional Access and configured Microsoft Intune for enhanced security and complete peace of mind.
Talk to a specialist
Looking for a solution like this for your business? Talk to an Air IT specialist by calling us on 0115 880 0044
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