Curtin & Co

We reduced IT expenditure by 50% for Curtin&Co

The client

Curtin & Co are leading specialist consultants in the field of property development proposals, planning politics and community development. They assist their clients in protecting and enhancing their reputations, and therefore require a robust, reliable, and secure IT infrastructure to ensure they can deliver exceptional service.

What they wanted to achieve

Curtin&Co wanted to switch from their existing IT provider so they could:

  • Receive faster and more efficient IT incident resolution
  • Reduce their annual IT spend
  • Increase employee productivity
  • Increase customer satisfaction

The solution

Netstar provided fast IT support, because we know how crucial it is to ensure IT systems are functioning effectively. This was demonstrated when Curtin&Co unfortunately suffered the disruption of a burglary. After being notified of the incident, Netstar immediately set about replacing and re-configuring the stolen laptops and hardware – enabling Curtin&Co to be fully operational within just one day.

The results

We helped Curtin&Co achieve faster IT incident resolution, reduce annual spend on IT and increase employee and customer satisfaction:

  • Reduced annual IT spend by 50%
  • Average resolution time reduced from four hours to just one hour
  • Incidents reduced significantly improving employee productivity
  • Incidents reduced significantly improving customer satisfaction

By partnering with Netstar we are benefitting from a dramatically enhanced level of service, ensuring optimal uptime of our business-critical IT services. Additionally, we are of course delighted that our decision to switch to Netstar has reduced our annual IT spend by almost 50%. Netstar have restored our faith in IT support.

Aonghus Curtin, Business Development Director at Curtin&Co

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