Curtin&Co

November 25th, 2013

We reduced IT expenditure by 50% for Curtin&Co

The Client

Curtin&Co’s 20 highly skilled and knowledgeable personnel work in the fields of political and stakeholder engagement surrounding development proposals and assisting companies in protecting and enhancing their reputations. In order to provide their clients with exceptional service, they require a robust, reliable and secure IT infrastructure.

What they wanted to achieve

Curtin&Co wanted to switch from their existing IT provider so they could:

1. Receive faster and more efficient IT incident resolution
2. Reduce their annual IT spend
3. Increase employee productivity
4. Increase customer satisfaction

The solution

We provided fast IT support: Netstar believe that IT Support should be rapid. This was demonstrated in July 2013 when Curtin&Co unfortunately suffered the disruption of a burglary. After being notified of the incident, Netstar immediately set about replacing and re-configuring the stolen laptops and hardware – enabling Curtin&Co to be fully operational within just 1 day.

The results

We helped Curtin&Co achieve faster IT incident resolution, reduce annual spend on IT and increase employee and customer satisfaction:

  • Reduced annual IT spend by 50%
  • Average resolution time reduced from 4 hours to just 1 hour
  • Incidents reduced significantly improving employee productivity
  • Incidents reduced significantly improving customer satisfaction

 

Netstar have restored our faith in IT support

Aonghus Curtin, Business Development Director of Curtin&Co

 

“By partnering with Netstar we are benefitting from a dramatically enhanced level of service, ensuring optimal uptime of our business-critical IT services. Additionally, we are of course delighted that our decision to switch to Netstar has reduced our annual IT spend by almost 50%. Netstar have restored our faith in IT support.”

 

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