DWPF is a leading financial advisory firm, supported by a market-leading financial modelling team.  It specialises in structuring and arranging project and infrastructure finance.

As its contract with its existing IT support service approached its renewal date, DWPF began to look for alternative suppliers.

Key Outcomes

  • Delivering faster, more responsive support solutions
  • Providing all-encompassing support, including staff security awareness training
  • Supported the business through a major office move
  • Migrated end-of-life email server to a hosted solution

The Challenge

When award-winning financial advisory firm DWPF came to the end of its contract with its incumbent IT support service, it wanted to find a new supplier that offered more attentive and more responsive service.

I like Air IT’s hands-on approach and personal service. Also, the speed of response, calm expertise of their team and speed in fixing issues – and they are a really nice bunch of people. I have already recommended Air IT to other people and I know they are really happy as well.

The support we get on a daily and monthly basis is very good. The speed with which Air IT corrects minor errors has changed our working day. The team are frequently logging the call at the same time as they are fixing the problem. They just jump on remotely and 99% of the time, we have a fix within minutes. If there is a bigger problem, they send someone out really quickly, but this is quite rare.

Natalie May
Office Manager, DWPF

The Air IT Approach

We had an initial consultation with DWPF where we asked plenty of questions and gave a thorough, personalised overview of our recommendations.

The team were impressed with our monthly support package which offered a simple, monthly fee with everything included.

We also provide support in the form of cyber security advice and regular reporting, and provided security awareness training to all employees.

The Outcome

Natalie and the rest of the DWPF team greatly value the speed with which Air IT addresses issues as they arise.

In addition to the daily support and monthly reporting Air IT delivers, DWPF has also received specialist support for upgrades, projects, sourcing new equipment and training.

Special Projects

The biggest project undertaken to date by Air IT for DWPF has been an office move.  Here, again, Natalie has been impressed by the service and support delivered.

“The move couldn’t have gone better,” explains Natalie.  “Air IT allocated us a specialist team who undertook a full audit months before the move.  They kept us up to date with what we needed to do.  If I ever had a query, I could easily contact the team leader.  On the day itself, Air IT got it all set up for us in just a few hours – all before anyone had come into work.”

We also provide support when DWPF needs to upgrade or purchase new IT equipment.  Natalie says, “When we purchase through Air IT, we get better prices than we would elsewhere and they are often able to recommend a better model or option.”

Talk to a specialist

Looking for a solution like this for your business? Talk to an Air IT specialist by calling us on 0115 880 0044

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