Pacific Investements

The client

Pacific Investments has engaged with Netstar for IT outsourcing and technology consulting since 2015. Pacific Investments is a multi-asset fund management group encompassing real estate, traditional and absolute return strategies to offer investors access to a fully diversified range of investment products. Working with sensitive information, data security is a top priority for them. Data must be secure, recoverable and always available to comply with financial services compliance regulations.

What they wanted to achieve: Security and reliability to protect client data

Pacific Investments wished to embark upon an IT improvement project in order to achieve the following:

  1. Reduce risk
  2. Improve data security to ensure company and client data would be secure and safe from attack, easily recoverable and always available
  3. Improve reliability of hardware

Netstar met with Pacific Investments to discuss requirements and provide technology recommendations that would help to achieve business goals.

Like many firms in the fund management sector, security is a top concern for Pacific Investments and they were keen to further improve their standing in this regard.

The solution: Strategic technology recommendations

Netstar identified several areas where security and reliability could be improved, so that data would always be available and safe from cyber-attack.

A new virtualised server replaced the three existing in-house servers that were being used for email, file access and databases. This improved access for staff, helping increase their productivity when working remotely.

Email efficiency & security

Emails were migrated to Microsoft’s cloud based Office 365. This ensured more resources were free on internal hardware, and took advantage of Microsoft’s highly secure and reliable platform.

Netstar’s email security platform was implemented, which would block any spam, viruses and volume based attacks before they reached Pacific Investments’ network.

As part of the Office 365 subscription, staff will now always have access to the latest version of Microsoft Office on up to 5 devices, as well as being able to access office files from any device with a web browser and use Skype for Business for internal instant messaging.

Data security & recoverability

The existing firewall was upgraded to one of the latest models which carries out Unified Threat Management (UTM), performing multiple security functions within one single system.

All new hardware and software is kept up to date proactively with the latest security patches and updates – reducing the risk of failure or cyber-attack. These updates do not interrupt Pacific Investments staff from working.

Finally, the existing backup and disaster recovery solution was replaced with Netstar’s multiple redundancy solution. This ensures data is backed up continuously both on-site and off-site in the cloud – with a maximum recovery time of four hours.

The results

Pacific Investments now enjoy modern IT solutions that reduce the likelihood of technical failures, data loss or security breaches, as well as experiencing productivity improvements.

Top benefits for Pacific Investments:

  • Improved security solutions, reducing likelihood of cyber-attack, data theft or downtime.
  • Improved reliability of hardware, ensuring maximum uptime.
  • Improved hardware capabilities, providing speed and productivity benefits.
  • Reduced costs – Lower running costs due to replacement of three servers with one virtualised server. Future capital expenditure reduced as only one server to replace.
  • Greater productivity with Office 365 solutions and improved remote working capability.

Thanks to Netstar’s advice, we now enjoy increased security and reduced risk, providing peace of mind for ourselves and our clients.

Sir John Beckwith CBE, Chairman at Pacific Investments

Download your FREE checklist for choosing an IT Support London partner

Ensure you’re asking the right questions to find the right IT partner for your business.

Not all IT support London companies are the same. If you want to find one that’s proactive and works to improve productivity in your business whilst reducing risk, you need to ask the right questions.

Download this checklist and ensure you partner with a company 
that will add value.

Get my free checklist    All PDF resources

Netstar IT Support London - Choosing an IT partner