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Infographic: The Benefits of Outsourced IT Support for SMEs

July 9th, 2014 - Category - IT Blog

Sometimes business owners and decision makers don’t always know all of the benefits of outsourcing their IT Support. We’ve put together this handy infographic to give you an insight into a few of the key benefits of choosing a London based IT support company!

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Transcript of Content:

Expert Knowledge

In-house IT staff will only have limited knowledge of your computer problems. Here’s why having outsourced IT support staff is a better idea:

Staff are always trained to support the latest software and technology
They have a vast amount of experience
They are specialists and experts in their chosen disciplines
You’ll have a larger pool of talent and experience to draw on than exists in your team
Outsourced IT support staff can diagnose and fix problems

Rapid Response

With in-house staff, you have to rely on them to be on-site and available before you can get help. Those problems are a thing of the past with outsourced IT support:

Most problems are repairable from a remote connection to your computer
An engineer will attend to your IT problems immediately. See our SLAs.
If anything requires a visit to your site, this isn’t a problem.
You are the IT support company’s number one priority, and get treated as such.
Many IT support services are available 24 hours a day, 7 days a week.

Parts Availability

If your computer systems have a hardware fault, an in-house team will be slow at getting those items replaced. But that is not the case with outsourced IT support:

Outsourced IT support companies keep in stock many commonly required parts.
In most cases, they can get you the parts you need on a same-day basis.
They have accounts with major IT distributors, so getting parts isn’t an issue.
They can even source rare or hard to find parts.

Not a “One Size Fits All” Solution

They will work with you to develop a bespoke solution for your needs.
You can decide how involved they are with your company’s IT requirements.
Convenient payment terms can be set up for your organisation.
You can agree on a fixed budget so that you don’t go over it.

Great Advice

Outsourced IT support firms can also work with you to develop the perfect IT solution for your organisation:

They can tell you what equipment and network infrastructure you need.
They can tell you when you should think about upgrading your IT systems.
Outsourced IT support companies can also help you future-proof your network.
You can rely on them to give you useful advice on a wide range of IT topics.
The best IT support companies will provide you with technology consulting, IT roadmaps and budget plans.