Sometimes business owners and decision makers don’t always know all of the benefits of outsourcing their IT Support. We’ve put together this handy infographic to give you an insight into a few of the key benefits of choosing a London based IT support company!

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benefits of oursourced it support infographic

Transcript of Content:

Expert Knowledge

In-house IT staff will only have limited knowledge of your computer problems. Here’s why having outsourced IT support staff is a better idea:

  • Staff are always trained to support the latest software and technology
  • They have a vast amount of experience
  • They are specialists and experts in their chosen disciplines
  • You’ll have a larger pool of talent and experience to draw on than exists in your team
  • Outsourced IT support staff can diagnose and fix problems

Rapid Response

With in-house staff, you have to rely on them to be on-site and available before you can get help. Those problems are a thing of the past with outsourced IT support:

  • Most problems are repairable from a remote connection to your computer
  • An engineer will attend to your IT problems immediately. See our SLAs.
  • If anything requires a visit to your site, this isn’t a problem.
  • You are the IT support company’s number one priority, and get treated as such.
  • Many IT support services are available 24 hours a day, 7 days a week.

Parts Availability

If your computer systems have a hardware fault, an in-house team will be slow at getting those items replaced. But that is not the case with outsourced IT support:

  • Outsourced IT support companies keep in stock many commonly required parts.
  • In most cases, they can get you the parts you need on a same-day basis.
  • They have accounts with major IT distributors, so getting parts isn’t an issue.
  • They can even source rare or hard to find parts.

Not a “One Size Fits All” Solution

  • They will work with you to develop a bespoke solution for your needs.
  • You can decide how involved they are with your company’s IT requirements.
  • Convenient payment terms can be set up for your organisation.
  • You can agree on a fixed budget so that you don’t go over it.

Great Advice

Outsourced IT support firms can also work with you to develop the perfect IT solution for your organisation:

  • They can tell you what equipment and network infrastructure you need.
  • They can tell you when you should think about upgrading your IT systems.
  • Outsourced IT support companies can also help you future-proof your network.
  • You can rely on them to give you useful advice on a wide range of IT topics.
  • The best IT support companies will provide you with technology consulting, IT roadmaps and budget plans.