We know a quick response to requests is important to our customers. Our average resolution time is one hour, and we respond to IT Support requests in just 10 minutes.
Our expert IT Engineers are on hand all day, all night and even during bank holidays, so you know we’ll always be there to provide you with the support you need, when you need it.
It’s not just about fixing things should they go wrong, but also about keeping them up to date and working in the first place. We proactively monitor and maintain your IT systems to ensure they are performing well.
To us IT is about more than just your systems; it’s also about your business plans and strategy. We work closely with you at all times to ensure your IT is aligned to your business goals.
Your Account Manager will always be available when you need them, to ensure you’re happy with the service, and to help you make the right technology decisions for your business.
To compliment our IT Support, we offer our clients extra services. All specific to your business needs, these include:
Request a call back within the hour, or give us a call to speak right away on 020 7160 6382.
We discuss your business needs and your goals to ensure our IT Support is a perfect match.
Our dedicated IT Experts will work with you to ensure a smooth transition as we begin supporting you.
Here are a few things to think about
We have used their IT support services for almost 4 years now and have to say that they are impeccable at the level of support they provide. They always go out of their way to solve the issues as soon as possible and also make an effort to explain in the simplest way possible as to what happened, instead of just saying ''Its all sorted''. They have a very structured hierarchy in terms of the levels of support required and everyone is very friendly & professional. They audit our infrastructure regularly and always find ways to keep everything simple, secure and most importantly cost effective. I would highly recommend, hands down five stars.
Netstar have been a pleasure to deal with Caitlin - The communication has been great and the team have gone above and beyond to help rectify any problems I've had. Good work guys.
Thanks to Netstar’s advice, we now enjoy increased security and reduced risk, providing peace of mind for ourselves and our clients.
We were keen to replace our server due to its importance in our IT set-up. Netstar found a solution that fit with our budget and reduced risk while we planned for the server upgrade.
Send us a message and we’ll get back to you within one hour.
We’ll call you to arrange your consultation within the hour.
To make the most of your chat with us, have a think about the areas of your business where you feel most challenged.
For some inspiration, why not browse our case studies.
Or call our team on 020 7160 6383 to speak to us right away.