IT Support Services

Our fast, reliable and proactive London IT Support will solve your IT issues, saving your team valuable time

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netstar

Our clients care about three things, speed, reliability and expertise

Our IT Support service is proven to deliver all three. 98% of our clients are completely satisfied with our rapid, reliable and expert service. You’ll love our award-winning friendly IT Support as well as our advanced cyber security solutions and expert Technology Consulting for businesses with 10-250+ employees.

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Our Managed IT Support includes:

Day-to-day IT Support in London

  • Fast, reliable 24/7 IT Support ensuring any issues are dealt with effectively
  • 10 minute response time to critical requests
  • Continuous updates and proactive communication
  • On-site visits within London and the surrounding areas
  • Access to IT Support App where you can schedule calls, log issues and see updates
  • New user and leaver management
  • Procurement of appropriate hardware on your behalf

Proactive Management

  • Proactive maintenance and monitoring of your systems to prevent issues
  • Regular updates to applications in the background
  • Proactive patching of hardware and software to fix vulnerabilities
  • Out of hours maintenance to keep your devices up to date and protected
  • Data analyses and assessments to identify reoccurring problems and pinpoint the route of any issues
  • Remote management tools to enforce best practices on devices

Strategy and Planning

  • Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planning
  • Ongoing quarterly IT environment audits with your dedicated Business Technology Advisor to identify where improvements can be made. These meetings will focus on:
    • Technology recommendations to grow your business
    • Cyber security expertise to safeguard your business
    • Reporting and visibility of employee experience to provide insights for improvement

We’re proud to be certified by and partnered with industry leaders

Cyber Essentials Plus cyber security solution
Microsoft Gold Partner IT Support London logo
ISO27001-Netstar-IT-Support-London
Apple-Consultants-Network-Netstar-IT-Support-London
Duo-Security-Netstar-IT-Support-London
ISO9001-Netstar-IT-Support-London

Why Netstar?

Stopwatch icon IT Support London

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Minutes is all it takes our engineers to respond to your IT issues

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Clients have already experienced the countless benefits of our IT Support

Client icon IT Support London

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Of our clients are completely satisfied with our expert service

IT service winner IT Support London

Our IT Support services are perfect for your business if:

  • You are an SME with 10-250+ people in your company
  • You’re looking for 24/7 IT Support available 365 days a year at a fixed monthly cost
  • You have a business within finance, property, or other professional services sector
  • You want access to your IT Support quickly, within just minutes
  • You’re looking for IT Support company which helps you achieve your business goals
  • You’re looking for an 100% UK based IT outsourcing firm or consultant

InfraPartners Management

“Netstar’s fast and responsive service has helped us improve staff productivity and reduce IT downtime. The team are professional and have really taken the time to understand our business.”

Andrew Garman, VP, Modelling & Execution, InfraPartners Management (London Bridge, London)

You’ll also have access to a range of expert IT services

Cyber security services

Cyber Security Services

As cyber security experts, we recommend multiple layers of protection, such as two-factor authentication, dark web monitoring and cyber security awareness training. We can help with the development of IT Security Policies, helping you to attain security certification (ISO 27001/Cyber Essentials) and design Disaster Recovery Plans.
Mobile working

Remote Working

Stay connected at all times with remote IT. Access to quick and easy remote IT Support means London businesses can get their IT issues fixed quickly. You don’t need to leave your customers behind when you leave the office. There are many useful tools and systems out there to allow you to keep working, even when you’re not in the office.
Cloud computing services icon Netstar

Cloud Computing

Cloud computing places all of your data and applications on hardware in a data centre, which you can access anywhere – all you need is a device and an internet connection. Whether you’re in the office, at home or connected to a public hotspot, you can continue working as normal. Never lose your data again with cloud computing services.
Email security

Email Security

The importance of secure email is often disregarded by many businesses. Threats such as hackers, virus spam, phishing and identity theft are on the rise – so don’t ignore them. These threats aren’t always obvious; people are coming up with more ingenious ways to disguise their intentions, and you are unlikely to realise until it’s too late.
Mac support

Mac Support

Experts in Mac IT Support. We’re proud to be part of the Apple Consultants Network, which ensure our engineers are certified in Apple technology. Additionally, all of our engineers have achieved a certificate in Mac OS X or iOS. As experts in providing high-quality, specialised IT services, we can help all business Mac users.
Antivirus

Antivirus

Threats from viruses, hackers and malware are very high, and they pose serious risk to your business. Most viruses are designed to steal your data – such as credit card numbers, online bank account details, and other valuable assets like login names and passwords. Other viruses are there to specifically cause problems for your business.

Fast, reliable IT Support.

Certified IT and cyber security experts.

We’re here to help.

Get in touch

Getting IT Support in London is simple!

Phone icon IT Support London

You get in touch

Simply give us a call on 0203 6574 489 or contact us using our quick and easy online form.
Account Management IT Support London

We talk

You’ll get to speak to our IT support engineers to discuss your business goals to ensure our service is a perfect match for your business.
Client icon IT Support London

You get IT support

You pay a fixed monthly amount based on your user count and benefit from unlimited support, administration and consulting.

AZR Capital

“Wonderfully reliable and professional IT Support London Partner for our growing business. Proactive and will always see all IT issues solved. I genuinely recommend to all businesses whether on Mac or PC.”

Maya Rodriguez, CEO, AZR Capital (Kensington, London)

Student Housing Operations Ltd

“Really fast replies. So far nothing they could not fix and even call you the next day to make sure all is running smooth. Such a refreshing service.”

Niamh Farrell, General Manager, Student Housing Operations Ltd (Marylebone, London)

InfraPartners Management

“Netstar’s fast and responsive service has helped us improve staff productivity and reduce IT downtime. The team are professional and have really taken the time to understand our business.”

Andrew Garman, VP, Modelling & Execution, InfraPartners Management (London Bridge, London)

FAQs

  • What businesses do you provide IT Support for?

    We’ve been supporting small and medium sized London businesses, with 10 to 250+ people since 2002. If you work in the Property Industry, Financial Services, or other Professional Services, we are perfectly placed to deliver the right IT solutions for your business.

  • How easy is it to switch IT Support provider?

    New customers often worry that switching their IT Support Provider will be a headache. By liaising with your old partner, we make sure the switch is as seamless as possible. Nothing falls through the cracks and it speeds up the handover process. We make switching worry and hassle free!

  • How can Netstar help my business become more efficient?

    A good IT Support partner should mean that you don’t have to deal with the same problems repeatedly. By proactively managing your systems we reduce recurring problems. We carry out regular updates on your devices, ensuring your machines run quickly and are protected with the latest security updates.

  • Can you help protect my business against cyber attack?

    We provide IT security expertise helping you to protect your business against cyber attack. We recommend using multiple layers of protection to keep your business secure; such as Two-Factor Authentication and Cyber Security Awareness Training. We follow industry best practice for data security, to ensure confidential data is protected.