London, October 2020 – Netstar name their Customer Experience Heroes of 2020 as part of the UK Customer Experience awards.

Last month, Netstar were selected as finalists for the prestigious, Customer Experience in a Crisis – SME award, as part of the UK Customer Experience Awards 2020. You can find out more about the awards here.

Netstar was asked to nominate three individuals that we think deserve special recognition for the way they have gone above and beyond for their customers this year (particularly during the coronavirus crisis).

Our Customer Experience Heroes this year are: Sarah Barraclough (Project Manager at Netstar), Tamim Najibi (Service Desk Engineer at Netstar) and Anil Wowra (On-site Network Engineer at Netstar).

Customer Experience Heroes

Here’s why they were selected…

Sarah Barraclough (Project Manager)

Sarah - Customer Experience Hero

Sarah is a highly valued member of our team, one who younger team members often turn to for advice and mentoring. She has been with Netstar for nearly eight years, working in the projects and professional services team. Sarah is extremely knowledgeable, trustworthy and hard-working, frequently working longer hours to see things through to completion and ensure clients are happy.

In fact, Sarah even set up a temporary PC build area in her own home during the initial lockdown in March. This helped us to continue to support clients without disruption, which was crucial given the difficult circumstances.

As a result of her hard work, Sarah has received an abundance of positive feedback from our clients, including:

“Big shout out to Sarah after last weekend – getting that last laptop delivered was a complete nightmare and she helped us out in her own weekend time.”

Tamim Najibi (Service Desk Engineer)

Tamim - Customer Experience Hero

Tamim is another member of our team who’s continually willing to put extra hours in to get the job done. On numerous occasions, Tamim has travelled to client’s offices without notice, to find solutions to IT problems and ensure that our clients can continue to function effectively.

For example, one client emphasized:

“He went above and beyond to get my computer sorted that evening, rather than having to send it back to be fixed. I’m conscious he worked above and beyond his hours to do this for me, which was great. He also jumped back onto my computer and installed some stuff which was missing after the factory reset – he did it all in the background while I was on a video call, which was really considerate and much appreciated. Thanks Tamim!”

Anil Wowra (On-site Network Engineer)

Anil - Customer Experience Hero

Anil works very closely with one of our clients, providing them with daily on-site support. He is proactive and willing to provide top quality IT support, whatever it takes

It was noted that, whilst Anil has always stood out to them in the past for providing consistently exceptional customer service, his dedication during the coronavirus crisis was particularly impressive. Like Sarah, Anil also used his own home for work purposes; namely for the delivery and collection of machines to and from his house. This level of support allowed clients to continue working seamlessly, despite global uncertainty regarding the pandemic.

“This has really helped our business keep going during this time, especially as we had new people join who have had to be fully on-boarded remotely which Anil has been a big part of”

About Netstar

Netstar is an IT Support company based in Central London. Providing fully managed IT Support and Technology Consulting services. Founded in 2002 the company has grown significantly, now supporting over 150 clients based in London and the South East. Netstar’s core mission is Helping People Succeed Through Technology.

Contact

If your business would benefit from IT Support and Consulting services from Customer Experience Heroes like Sarah, Tamim and Anil – please get in touch today to find out how we can help you.

Alternatively, if you would like more information about this topic, please call Sarah Robson on 020 7101 0544 or email [email protected]