(We have prepared a Prezi for you to have an overall idea of the pros and cons of switching to a VoIP system. This Prezi is best viewed in fullscreen mode, and navigated using the arrow keys on your keyboard.)
Is there a way to have normal phone calls, conference calls, video conferencing, call forwarding, and voicemail all under one system without having to pay an astrological amount of bill every month?
The answer is yes. VoIP might be the answer for your business.
But, you may ask, what’s so good about this VoIP system? And what is the risk of using such a system?
Let us break it down for you and see if this technology is a good fit for your business.
Pro 1: Ease of Use & Flexibility
Most VoIP services provides users with a web-based interface where you can not only manage phone accounts easily, but also listen to voicemails online. The portability of VoIP (on your mobile smart phone) also means that you or your employees can easily stay in contact on the go. Never miss another important call from a client. If you do, check your office voicemail easily on your mobile. VoIP let you be your efficient self on the go.
Pro 2: Low Cost
A carefully planned and well-established VoIP system reduces your business communication costs. A solid internet broadband connection would be the only thing you’ll have to invest in. Many VoIP service providers offers low to no fee on long-distance/international calls. All you really need to worry about is time difference between you and your clients or employees.
Pro 3: Features! Features! Features!
Having a VoIP system means having the ability to do these things:
- Basics like call-forwarding, caller ID, and conference calls
- Video conferencing
- Listen to voicemail online
- Do-not-disturb mode
- Multi-ring facility
- Anonymous call block
- Call recording and logging
Con 1: Voice Quality
VoIP has been around long enough for the technology to develop and the quality of service has been improved tremendously since its first introduction. However, VoIP turns voice into digital data, which in turn might cause echo, cracking, and other noise disruptions. However, if you ensure that your IT support provider puts in place a broadband connection that is of business-class and reliable, this should not be a major problem.
Con 2: Connection Down
Without the almighty internet, VoIP will not work. Therefore, again, if you have a business-class and reliable broadband connection, this should not be an issue either. Another preventive action you can take is to have your IT support provider establish your network on a back-up generator, that would protect you during power failure.
Con 3: Dependent on Internal Bandwidth
VoIP depends on your internal bandwidth. If you are making a call through VoIP, it might affect the internet connection speed on your PC. However, like the previous issues we have raised, a strong broadband (or even fiber!) connection should prevent this from a woe.