data security Netstar IT Support London

Holly has been working at home ever since she had surgery on her leg and couldn’t make it into the office.

So many things had happened since the accident and only now was she beginning to get into the routine of working again.

Her co-workers were glad to have her back, especially around the busy holiday period.

She was thankful to have her computer and access to everything she needed via the cloud.

One morning, she sat down in her home office to work and couldn’t log on. Her e-mail prompted her for a password on a mobile too, but hers did not work.

Panicked she called into the office, she HAD to access her e-mails, a very important one was coming through for a potential Skype call at 9:30.

Thankfully Holly’s colleague Jeff had a similar experience a few days before.

“I was working from home and the next day I couldn’t, my password had expired!”.

“I rang our tech team at Netstar and they told me I needed to reset my password and thankfully they could do this for me”.

As the holidays draw closer many commuters consider working remotely throughout this busy period. Whether this is whilst travelling between destinations or working from home, the importance of accessing files and e-mails is vital.

It’s recommended to update your password routinely to keep your account secure. You may also receive automated prompts on a regular basis.

Changing a password is something that most people don’t think of in their day-to-day life. Prompts take away the burden of remembering your entire to-do list.

But out of the office, you may find you’re not receiving the same notifications.

What to do to avoid being locked out

Passwords are not permanent. How often these change varies based on the administration settings of your account.

For example, your account could be prompting you to change your password monthly or every 90 days.

Here are a few tips to guide you:

  1. Make sure you change it within the set timeframe of being prompted.
  2. Think about password security (Mix letters, symbols, numbers)
  3. Do not write it down anywhere

Resetting your own password (Windows)

Step 1

Control + Alt + Delete.

On this screen you can:

  • Access Task Manager to stop programmes from running
  • Switch user
  • Sign out
  • Lock your PC
  • Change your password

Generally, you can only change a password from your desktop at work.

Control alt delete screen Windows 10

Step 2

Click on ‘Change a Password’.

You will be directed to another screen which looks similar to the image below.

Type in your old password, then your new one. Confirm the new password in the box below.

Change password on Windows

Step 3

Click ‘Sign in to [your business]’

And there you have it, one password changed.

Forget to do so, or ignore any prompts and after the set time to change you password, you may be locked out.

Alternatives if you cannot be in the office

Sometimes there are cases when you are unable to make it into the office and have to work remotely.

Whatever the reason, if your system administrator can remotely access your desktop, then they can reset your password for you.

If you are locked out, or know that a password change is coming up, contact your IT team to help you recover your account.

If you’re not sure how to proceed when changing your password give us a call on 020 7101 0545 or contact us here.