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Organisations across multiple sectors face the same dilemma; the switch from outdated systems to digital technologies. The constant pressure to stay up to date with technology means that organisations who can’t keep up, are faced with the challenge of catching up.

Say you need to upgrade your IT systems but you’re not sure how, or which technologies will best suit your needs. That can be a challenge.

VoIP is becoming increasingly prevalent in businesses, and offers flexible, low cost calling.

You might not know exactly what it stands for…so let us tell you.

What is VoIP?

VoIP stands for Voice over Internet Protocol. That’s tech language which translates into ‘you can make and receive phone calls on your computer.’ Actually, you can make a phone call from any device that is connected to a broadband internet connection.

You will also hear VoIP called Internet Telephony, IP Telephony, or even Internet Calling. Over the last decade VoIP technology has revolutionised business communications.

VoIP is essentially an alternative way of making phone calls; one which offers several advantages over traditional landlines. It offers a cheaper alternative to landlines, enables group conversations, can be used across multiple devices and can potentially help improve productivity.

In short, VoIP is cost-effective, convenient and connects multiple callers in remote locations all over the world. To put you in the picture, think Skype for Business.

Who is using VoIP?

SME’s, sole traders and employees working from home or travelling are the biggest beneficiaries of Internet Calling. The technology’s flexibility offers numerous advantages to businesses and your team.

Not only does VoIP allow you to make calls for free, or at a low-cost; you can also share information over the platform such as instant messages, links, documents and media files. Needless to say, this makes collaboration much easier and increases productivity.

Why should businesses use it rather than traditional landlines?

For businesses, VoIP is a way to bring your communication systems into the 21st Century. Digital technologies reduce the overheads associated with landlines and other outdated methods of communication.

The cost of making a call on traditional landlines is a pay per minute model. The old adage ‘time is money’ could not be more true. If you’re making international calls, it’s even more expensive.

With VoIP systems, you typically pay a monthly rate as part of your broadband bundle. This allows you to speak for as long as you like without clocking up call charges. And thanks to advancements in the technology, you get the same call quality you would expect using a landline.

You can even incorporate videos into your call! IP Telephony has various features which represent a significant upgrade from conventional phone lines.

  • Basics like call-forwarding, caller ID, and conference calls
  • Video conferencing
  • Listen to voicemail online or have it delivered to your email
  • Do-not-disturb mode
  • Multi-ring facility
  • Anonymous call block
  • Call recording and logging

Does this mean the landline is dead?

The landline may not be dead just yet, but it’s definitely on its last legs. Mobile phones have in many ways replaced the home phone, and numerous businesses are using various forms of modern communications as an alternative to landlines.

How VoIP could help your business:

Now you have a good idea of what VoIP is and the types of functions you can perform on the system, let’s take a look at how Internet Calling will benefit your business.

Cost saving

The most significant impact of VoIPs for SME’s is the reduction in spend. Compare your current landline bill with the monthly costs of a VoIP service, and you will probably notice immediate cost savings.

And cost savings don’t just end with the monthly phone bill.

Reduce travel and training costs

VoIP has web and video conferencing features that enable you to give a presentation from remote locations. This dramatically reduces the cost of training staff in satellite offices, including remote workers in a business meeting or travelling to client offices.

Furthermore, calls can be diverted to anywhere in the world. If you have employees on the road or conducting business overseas, you can easily keep in touch using their same phone number. International call costs can be much lower with a VoIP-enabled system than with a landline.

Easily expand your phone system

As a business grows, it is not easy to predict how many phones you will need each year, or calculate the cost of installing new systems. At least that is the problem many CEO’s face with current phone systems. VoIP eliminates all of that.

With a digital telephony system installed, all you have to do is set up users as and when you need to. Once they have an account, employees can access the web portal on any device that is internet-ready.

Furthermore, you don’t have to search through a separate directory or document to find the number you are looking for. VoIP allows you to create a directory and organise lists. This makes it quick and easy to find the person you want to contact.

Integrate VoIP with existing business systems

The beauty with much of modern technology is that is can all be accessed and operated through a computer or mobile device. VoIP integrates seamlessly with existing business systems.

This means you can access your business files like a Word document, image or video and send the document directly from the VoIP interface. You can also save received files to your own folders.

IP Telephony is not just the future of business communication. The technology has been around for a while now and as more enterprises adopt VoIP in favour of landlines, businesses that don’t, risk being left behind.

For more information about VoIP get in touch with us and speak with a member of our friendly team. We are here to answer any questions you may have.